[ILUG] Re: [OT] tinet in RSS??

[Thomas Bridge]

At 02:52 29/01/2001 +0000, Paul Jakma wrote:
>On Sun, 28 Jan 2001, Thomas Bridge wrote:
>
> > Except for the fact that Eircom have, as you noted, a server in the RSS
> > list, they've had mails bounced from VIA, and they've resolutely done
> > nothing about it.

>and so i take it you now allow mail in from tinet?

That's not what I said.

> > And the customer who can't receive the mail blames his ISP, not
> > the ISP who is causing the problem.

>tell them it's Tinets fault. Tell them that they need to tell the
>sender to kick up a shit with their ISP. tinet can ignore the outside
>world, but they can't ignore it if their customers are pissed. (and
>their customers won't get pissed until they really are cut off).

Been there, done that, worn the teeshirt, spent several hours on the phone 
to the customer explaining this.

Business reality starts to kick in - as a business, we're here to make 
money, not to spend lots of time on a crusade to make our competitors clean 
up their act.  While any business obviously wants to do the right thing, 
the fact remains that it is a bad use of resources allowing a support 
person to spend several hours explaining to a £200 customer why the 
customer can't receive mail from his partner with an Eircom account.

I would also point out that this is off topic for ILUG, and would suggest 
we take it over to the IIU list.

Usual disclaimers apply,