[ILUG] Re: [OT] tinet in RSS??
thomas at wibble.to
Mon Jan 29 11:23:14 GMT 2001
At 02:52 29/01/2001 +0000, Paul Jakma wrote:
>On Sun, 28 Jan 2001, Thomas Bridge wrote:
> > Except for the fact that Eircom have, as you noted, a server in the RSS
> > list, they've had mails bounced from VIA, and they've resolutely done
> > nothing about it.
>and so i take it you now allow mail in from tinet?
That's not what I said.
> > And the customer who can't receive the mail blames his ISP, not
> > the ISP who is causing the problem.
>tell them it's Tinets fault. Tell them that they need to tell the
>sender to kick up a shit with their ISP. tinet can ignore the outside
>world, but they can't ignore it if their customers are pissed. (and
>their customers won't get pissed until they really are cut off).
Been there, done that, worn the teeshirt, spent several hours on the phone
to the customer explaining this.
Business reality starts to kick in - as a business, we're here to make
money, not to spend lots of time on a crusade to make our competitors clean
up their act. While any business obviously wants to do the right thing,
the fact remains that it is a bad use of resources allowing a support
person to spend several hours explaining to a £200 customer why the
customer can't receive mail from his partner with an Eircom account.
I would also point out that this is off topic for ILUG, and would suggest
we take it over to the IIU list.
Usual disclaimers apply,
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