[ILUG] ntl cable connection.

[Gavin Henrick]

Standard business method.

More cost effective to make more money from existing customers than win 
new ones.

Pareto rule etc..

Nick Murtagh wrote:

> Barry Redmond wrote:
>
>> That's code for looking for ways to charge more without anyone 
>> noticing that they're not getting much extra.  NTL's stated company 
>> policy is to extract more money from each existing customer.  They 
>> don't put it quite as baldly as that, of course, but it is in their 
>> quarterly reports to investors.
>
>
> Well, they can either make more money off existing customers, or
> look for new customers. Surely that's a valid business strategy?
>
> Of course their implementation is open to question - they're making
> it hard for themselves by providing notoriously bad support.
>
> Nick
>