[ILUG] ntl cable connection.
gavin at diva.ie
Thu Dec 5 15:32:03 GMT 2002
Standard business method.
More cost effective to make more money from existing customers than win
Pareto rule etc..
Nick Murtagh wrote:
> Barry Redmond wrote:
>> That's code for looking for ways to charge more without anyone
>> noticing that they're not getting much extra. NTL's stated company
>> policy is to extract more money from each existing customer. They
>> don't put it quite as baldly as that, of course, but it is in their
>> quarterly reports to investors.
> Well, they can either make more money off existing customers, or
> look for new customers. Surely that's a valid business strategy?
> Of course their implementation is open to question - they're making
> it hard for themselves by providing notoriously bad support.
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