[ILUG] Linux Format subscription complaint

[Niall O Broin]

On Tue, Jan 29, 2002 at 11:47:59PM -0000, Sean Mac Suibhne wrote:

> Just wondering if my experience is unusual.

Bad experiences with magazine subscriptions are rather more usual than
unusual, sad to say (though casting my mind back, the bad experiences I've
had with magazine subscriptions have been with computer magazines. Never had
a bad experience with a subscription to a non-computer magazine - maybe they
use better computer systems :-) )

> Linuxformat claim that the magazines were posted to me and none were
> returned to them undelivered. The address is correct and they have asked TNT
> to put a trace on items sent to me.
> 
> They cannot give me the issues that I did not receive as they say they are
> sold out. They have also said I will receive one extra magazine as a
> goodwill gesture.

If you haven't received the goods you ordered and you get no satisfaction
from the vendor, contact your card issuer who should organise a refund for
undelivered goods. I'm going down that road WRT Scan (which won't surprise
many people, I suppose). It may be a tad trickier with a magazine
subscription where you've not received PART of what you ordered.



Niall

P.S. Sean - are you the Sean Mac Suibhne who works/used to work on the 4th
floor in DIT Kevin St. ?