[ILUG] bringing users to Linux (RFC)

[Niall O Broin]

On Wednesday 2 April 2003, wesley at yelsew.com (Wesley Darlington) wrote:

>On Wed, Apr 02, 2003 at 01:22:57AM +0100, Silent Partner wrote:
>> If quality support was the issue, everybody would use macs.
>
>I'm not entirely convinced this is the case. AIUI, Apple's hardware
>support is limited to "Send it back to us and we'll have a look at it".
>And that's the support you pay extra for. The bog standard support is
>"Yup, it sounds broken. Hate tha'!". And that only for 90 days. Eeek.

Their standard warranty in these islands is 1 year. If you buy
AppleCare, you can extend that to 3 years which is on-site for desktops,
but call and collect for notebooks, which sucks. A regular on the IRC
channel (not sure if he's on-list or not) had to send his iBook back to
Apple and the lost the bloody thing.

>I imagine their support for their server hardware is better than this,
>but frankly if they can't do a decent, well-priced on-site maintenance
>contract for their laptops and desktops, I'm not going to go buying
>anything from them any time soon. :-(

Yes, lack of on-site for notebooks is very annoying. If the Intel
hardware sellers can do it, I don't see why Apple can't.


Niall