[ILUG] Home build machines

[NW Dublin]

Gareth Eason wrote:

>     I've found dabs.com very poor in the after-sales service and 
> returns department. While they are cheap and have always despatched 
> stuff to me in a timely fashion, I had over a month of nonsense trying 
> to get them to replace a motherboard for me - and they charged me to 
> return the faulty motherboard to them!
>
> Kevin Philp wrote:
>
>> Generally we put together our own Linux desktops and servers and over 
>> the years have always bought the bits from Dabs. However their new 
>> customer service system is so appalling, atrocious, arrogant, 
>> useless......you get the picture! that we won't be buying from there 
>> again. Anyone got any recommendations for a Dabs replacement?
>>
>> Kevin.
>
I'm the same, have been using dabs for many years from and for various 
companies.   Never had a problem (never had to make a return though 
unbelievably) and pretty much used to always make my orders by phone 
with their exports department (and nearly always got money off as I was 
ordering a fair amount of stuff).   I recently went to order from them 
again (from a company that has bought from them a few times), couldn't 
get in via site, couldn't find a phone number and didn't get a reply to 
about 4 emails, one each to all the relevant addresses staggered out 
over the course of at least a fortnight.   That was the point I decided 
that they weren't worth any more effort, what if I did have any sort of 
an issue to resolve, I just wanted to place an order!

So that order went to komplett.ie and everything seems ok, I did have to 
send some email queries and that worked out fine too.   Still would 
prefer if dabs was as it should be, still looking for a replacement 
(dabs range is just so good).

Niall