[ILUG] HelpDesk systems

[Barry O'Donovan]

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Hey folks,

Could anyone reccommend an entirely web-based help-desk system?

I know OTRS was mentioned earlier but that requires its own service. I
need one that will install for a non-root user, preferably J2EE, PHP,
or Perl.

Only simple features are needed:

Customer - login, log a ticket, logout; login, check ticket status,
logout

Support - get e-mail notification of new ticket, update info which
e-mails customer, close ticket, forward ticket, etc.



Thanks,
Barry

- -- 
Regards,
Barry O'Donovan  -  http://www.ihl.ucd.ie

(GPG: http://www.ihl.ucd.ie/~barry/public_key.asc )

Roinn na Ríomheolaíochta, An Coláiste Ollscoile, Baile Átha Cliath, Éire
Department of Computer Science, University College Dublin, Ireland
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