[ILUG] HelpDesk systems

[David Gillen]

On Thu, 22 Apr 2004 in lists.ilug you wrote:
> Could anyone reccommend an entirely web-based help-desk system?
> 
> I know OTRS was mentioned earlier but that requires its own service. I
> need one that will install for a non-root user, preferably J2EE, PHP,
> or Perl.
> 
> Only simple features are needed:
> 
> Customer - login, log a ticket, logout; login, check ticket status,
> logout
> 
> Support - get e-mail notification of new ticket, update info which
> e-mails customer, close ticket, forward ticket, etc.
> 
RT - Request Tracker
http://www.fsck.com/projects/rt

I've used it before and it's pretty decent. that was about 2 years ago.
has probably moved on a fair bit since then.

db
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