[ILUG] HelpDesk systems
Steven Satelle (Service Desk)
Steven.Satelle at aer-rianta.ie
Thu Apr 22 10:21:43 IST 2004
Barry O'Donovan wrote:
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> Hey folks,
> Could anyone reccommend an entirely web-based help-desk system?
> I know OTRS was mentioned earlier but that requires its own service. I
> need one that will install for a non-root user, preferably J2EE, PHP,
> or Perl.
> Only simple features are needed:
> Customer - login, log a ticket, logout; login, check ticket status,
> Support - get e-mail notification of new ticket, update info which
> e-mails customer, close ticket, forward ticket, etc.
I believe phpgroupware (www.phpgroupware.org) has all those features and a
few more. I cant check the page 'cause its down at the mo, but I think I saw
it has all those features and is php based (hence the name).
There is also www.polarsoftware.com which is proprietary but perl based
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