[ILUG] Eircon DSL - A word to the wise
gerdono at eircom.net
Tue Apr 27 19:00:55 IST 2004
When their DHCP server issues the following 184.108.40.206 with a subnet of
255.255.255.0 the solution is turn off your modem so that some other poor
sucker gets the defunct address scheme. I have requested that they change
the subnet to rectify the situation but to no avail. There are very few
people in Eircom Tech support that i would have any confidence in actually
resolving a problem.
At 11:54 27/04/04 +0100, you wrote:
>>Moral of the story, if you can't connect, don't believe them when they
>>say that if the light is on, it's working. Tell them the light goes off
>>intermittently and get an engineer on-site.
>That's nothing. You should try working for a 'real' tech support
>department, where it's company policy to format the hard disk of a client,
>if the support call lasts longer then 15 minutes, during busy periods.
>Also, it invalidates your warranty not to obey the commandment of your
>tech support monkey in such situations.
>I was hated, since, I regularly spent more then 15 minutes ... actually
>trying to fix the computer.
>This is not the path to being a Supervisor in a tech support center.
>"What's that you can't get email?"
>"Err clear case of <bofh excuse>"
>"I'm going to have to ask you to format your system".
>Eircom ports indeed.
>Embedded Software Engineer
>Europlex Technologies Ltd
>Clonshaugh Business & Technology Park
>T:+353 (0) 1 2500500
>F:+353 (0) 1 2500590
>E:bryano at euoplex.ie
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