[ILUG] Eircon DSL - A word to the wise

[ger]

Yeah

When their DHCP server issues the following 213.94.176.255 with a subnet of 
255.255.255.0 the solution is turn off your modem so that some other poor 
sucker gets the defunct address scheme. I have requested that they change 
the subnet to rectify the situation but to no avail. There are very few 
people in Eircom Tech support that i would have any confidence in actually 
resolving a problem.

Regards Ger

At 11:54 27/04/04 +0100, you wrote:
>>Moral of the story, if you can't connect, don't believe them when they 
>>say that if the light is on, it's working. Tell them the light goes off 
>>intermittently and get an engineer on-site.
>
>Pff.
>
>That's nothing. You should try working for a 'real' tech support 
>department, where it's company policy to format the hard disk of a client, 
>if the support call lasts longer then 15 minutes, during busy periods.
>
>Also, it invalidates your warranty not to obey the commandment of your 
>tech support monkey in such situations.
>
>I was hated, since, I regularly spent more then 15 minutes ... actually 
>trying to fix the computer.
>
>This is not the path to being a Supervisor in a tech support center.
>
>"What's that you can't get email?"
>
>"Err clear case of <bofh excuse>"
>/checks watch
>
>"I'm going to have to ask you to format your system".
>
>Eircom ports indeed.
>
>--
>Bryan O'Donoghue
>Embedded Software Engineer
>
>Europlex Technologies Ltd
>Clonshaugh Business & Technology Park
>Dublin 17
>Ireland
>
>T:+353 (0) 1 2500500
>F:+353 (0) 1 2500590
>E:bryano at euoplex.ie
>W:www.europlex.ie