[ILUG] OT: folks who've had trouble getting online in Ireland

[Niall O Broin]

On Wednesday 28 July 2004, dermot at dspsrv.com (Dermot McGahon) wrote:

>> Ring their customer support and report a "fault" (something like noise
>> on the line). They'll fix that (and, in my experience, fairly quickly --
>> presuming they find something with their line test), then get the line
>> tested for broadband again.
>
>You shouldn't have to do that. Think about it.
>
>You're fooling them into doing what they should be doing
>anyway.

This is an organisation which tells you that telephone lines have to "settle
in" - you do whatever it takes.

My DSL is not provided by Eircom. My provider tested the line, and luckily had
the sense to take a printed screen dump of the page showing my line as a pass
(which Eircom had also previously told me).

When my provider ordered DSL for the line, they were told that it failed. My
provider's sales person, fair play to her, then told them that she had a
printout from their system showing it passed. And then they said "Oh, fair
enough so" and the install went ahead. These people's necks make a jockey's
bollox look like marshmallow.




Niall