[ILUG] OT: folks who've had trouble getting online in Ireland

[Dermot McGahon]

On Wed, 28 Jul 2004 13:20:34 +0100, Niall O Broin <niall at linux.ie> wrote:

> I got an extra POTS line in for DSL (because Eircom refuses to provision  
> DSL over ISDN).

This is a choice for the operator. It's more difficult for them (slightly)
to handle DSL over both POTS and ISDN lines. If we had real competition
you could go to the competitor who provided DSL over ISDN service.


> However, it then took Eircom a month to be able to  say
> that the line passed for DSL.

Yep, this is just crapology. I've been told that they only test once a
month:

Paddy: Yawn ... it's that time of the month again. Mebbe we should test
a couple a lines.



> When I asked why it took so long, I was told that it took that long for  
> the computer systems to be updated.

That's one slow computer.



> A customer of mine has just got a new POTS line in to get another DSL  
> line. I asked him to let me know about progress. Eircom has informed him 
> that they need ten days "to let the line settle in" - WTF is THAT about?

I feel your pain. This is what annoys me too. When you have a problem
with a service provider (for anything) you ring them up and talk ...

But talking with Eircom is like talking to a compulsive lier. They seem
to just make things up. My four month wait for a phone line was excused
away as being the building developers fault. I spoke to him today and
he denies that. At one stage (I didn't ring them too often as I realised
it was pointless and just likely to raise my blood pressure) I was called
a lier .. that I had ordered the phone line for the end of July.

Hello Eircom.

Earth to Eircom.

Why would order a phone line in March for an apartment that I'm living
in, hoping to do remote work for a company in the UK .. and *ask* for
it to be installed at the end of July.

The mind boggles.



> Mind you, I'm old enough to remember (and you can be younger than me, and
> still remember) when it took 5 years or more to get a telephone line in  
> this country so perhaps we should count our blessings - or maybe not.

This is true. But all we're looking for, is the smallest smidgeon of
professionalism. Work with us Eircom. From this thread we've seen that
it is possible for them to satisfy some customers. But I would say that
their success rate in that regard is just not good enough. To those
who've been happy with their service; fine, you were lucky. You might
not be so lucky next time.


Dermot.
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