[ILUG] OT - Dell Customer Service

[Damian O'Sullivan]

Hi,

Has anybody else had a problem with Dell Customer service? I logged a call
in January and after about 3 weeks they decided I could have a refund (I
had a next business day warranty that cost nearly 600 Euros). I was told
they would send out the refund and I would have it in 10 working days and
that they would also send out someone to collect laptop. Three weeks later
no sign of either even though they have rang to tell me the laptop would
be picked up the next day numerous times. I have emailed complaints with
their 24hr response now being close to a month and no response. I am so
frustrated and don't know what my next step is. I have a list of names in
there that I have been talking to (over a dozen). Does anyone know my
rights here? I don't even want to know what it has cost me on phone bills
but the stress has been the worst.

Sorry for rant....

-- 
Damian O'Sullivan  Tel: 087 2241456    damian at linux.ie
"I knocked several times, but you weren't in." - Opportunity