[ILUG] OT - Dell Customer Service

[Liam McDermott]

you could try taking them to the small claims court. or at least send
them a menacing letter


On Wed, 30 Mar 2005 16:56:03 +0100 (IST), Damian O'Sullivan
<shabba at csn.ul.ie> wrote:
> Hi,
> 
> Has anybody else had a problem with Dell Customer service? I logged a call
> in January and after about 3 weeks they decided I could have a refund (I
> had a next business day warranty that cost nearly 600 Euros). I was told
> they would send out the refund and I would have it in 10 working days and
> that they would also send out someone to collect laptop. Three weeks later
> no sign of either even though they have rang to tell me the laptop would
> be picked up the next day numerous times. I have emailed complaints with
> their 24hr response now being close to a month and no response. I am so
> frustrated and don't know what my next step is. I have a list of names in
> there that I have been talking to (over a dozen). Does anyone know my
> rights here? I don't even want to know what it has cost me on phone bills
> but the stress has been the worst.
> 
> Sorry for rant....
> 
> --
> Damian O'Sullivan  Tel: 087 2241456    damian at linux.ie
> "I knocked several times, but you weren't in." - Opportunity
> --
> Irish Linux Users' Group
> http://www.linux.ie/mailman/listinfo/ilug/
> 
>