[ILUG] OT - Dell "next business day warranty" Fraud
daniel.goldsmith at gmail.com
Thu Mar 31 08:40:11 IST 2005
On Wed, 30 Mar 2005 21:43:39 +0100, ccostelloe at flogas.ie
<ccostelloe at flogas.ie> wrote:
> Anyway, I would avoid using the term fraud in any event. It may be incompetence, or maybe Dell has a different view on the matter.
If the customer has paid money for a service, informed Dell of the
problem, has not acted in any way to frustrate the performance of the
service by Dell, and Dell have failed to perform their part of the
service, then Dell's actions are fraudulent.
Dell will, of course, have a different view of the matter, but failure
of customer service like this would be considered fraudulent by the
majority of people, would be an accurate description of the events to
most people, and would not lead to any liability on the part of the
person who names it fraud.
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