[ILUG] OT - Dell "next business day warranty" Fraud

[O'Sullivan, Damien]

> If the customer has paid money for a service, informed Dell 
> of the problem, has not acted in any way to frustrate the 
> performance of the service by Dell, and Dell have failed to 
> perform their part of the service, then Dell's actions are fraudulent.
> 
> Dell will, of course, have a different view of the matter, 
> but failure of customer service like this would be considered 
> fraudulent by the majority of people, would be an accurate 
> description of the events to most people, and would not lead 
> to any liability on the part of the person who names it fraud.
> 
> REgards,
> 
> Daniel

Would have to agree. I feel ripped off. I feel a hell of a lot worse
actually because I had no reason not to trust a company like dell. I
guess this can happen to any company but being led around the garden
path all the time is annoying. I was promised at 5 PM yesterday I would
be rang back by 5.30. Still waiting. And this has been the same story
all the time. A lot of Indian customer care reps who are programmed to
say "I understand". Feels like they just want you off the phone. I can
understand technical/supply difficulties in repairing something but
being told lies is just down right rude. I have carried this laptop to
work numerous times for collections, brought my phone to meetings etc in
case they called for two weeks now and still I have to keep doing it and
just can't see how it could be resolved now without legal wrangling.. I
hate legal wrangling as much as I now hate Dell.

D.