[ILUG] OT - Dell "next business day warranty" Fraud

[ccostelloe at flogas.ie]

On Thursday 31 March 2005, Daniel Goldsmith wrote:
> On Wed, 30 Mar 2005 21:43:39 +0100, ccostelloe at flogas.ie
> <ccostelloe at flogas.ie> wrote:
>
> > Anyway, I would avoid using the term fraud in any event.  It may be incompetence, or maybe Dell has a different view on the matter.
>
> If the customer has paid money for a service, informed Dell of the
> problem, has not acted in any way to frustrate the performance of the
> service by Dell, and Dell have failed to perform their part of the
> service, then Dell's actions are fraudulent.

No.  Fraud is deliberately intending to swindle people.  It is not the same as incompetence.

Ciaran