[ILUG] Re: Broadband providers
Paul Mc Auley
paul at peema.org
Wed Aug 8 18:29:19 IST 2007
On Wed August 8 2007 17:19:43 Stephen McGuinness wrote:
| > In my experience, it is possible to speak to a normal human being at
| > eircom
| > who is (a) in this continent, and
| > (b) can settle any problems with Eircom easily
| > (as eircom-eircom communication is quite good).
| I believe Eircom sub-contract home support to an overloaded Stream
| Communications call centre in East Point business park, with long
| queue times (pinch of salt, could be wrong). I've personally never had
| problems with their business support.
That more or less tracks with my experience. I've had a largely
hassle-free experience with them, although when I have bothered to try
raising an issue with them I've encountered the sort of "follow the
script, don't admit the possibility of a world beyond the script"
behaviour which is obviously designed to send the likes of me storming
off muttering impotently to myself.
So, for instance, if I ring to query a routing issue, the obvious
diagnostic loop to stick me in is to unplug everything from the phone
line, including the phone I'm on. Explaining that the phone I'm on is
plugged into the main socket, the one which the Eircom mandated installer
put there because we are on Phonewatch and that the DSL is thus split
right there just ricochets off.
And the killer is I know the other side of the coin, I don't wield the
appeal to authority stick because I know how it sounds. But that's slim
comfort when I'm trying to use simple logical steps to demonstrate how I
can see C from A and B from C but not B from A and the traces fail
somewhere on their net.
When I haven't been inspired to beat my head off the phone support rock
it's largely behaved itself, but that may have as much to do with me
being outside the city and not battling the population of a major suburb
Of course my understanding is that at least for the moment, even if
another provider was billing me, it'd still be them there under the
--- Paul Mc Auley <paulmc at peema.org>
- "The medium is the massage."
-- Crazy Nigel
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