[ILUG] Re: Broadband providers

[Lisa Muir]

On 8/8/07, Timothy Murphy <tim at birdsnest.maths.tcd.ie> wrote:
> On Tue 07 Aug 2007, Andrew Court wrote:
>
> > Im on Smart and its great. I have no problems what so ever. I wasnt even
> > affected by the famous outage, but they upgraded me to 6 Megs for 3 months
> > for free to say sorry.
>
> May I speak up for the True Original, eircom.
> They may be more expensive than anyone else,
> and probably slower than most,
> but the hassle-coefficient is very low.

You've obviously never forgotten to pay a bill to them then. You
settle the bill, they switch on your phone server immediately, and you
have to wait another 48 hours for the broadband to come back online.
Too bad if you're in business and you have a legitimate billing query.

> In my experience, it is possible to speak to a normal human being at eircom
> who is (a) in this continent, and
> (b) can settle any problems with Eircom easily
> (as eircom-eircom communication is quite good).

You obviously don't have to ring them as much as I do then. Lucky you.
I find the reality quite different, and I would strongly urge everyone
to get their broadband from a different provider from their line
landlord, and for extra insurance your voice carrier.

Lisa.