[ILUG] Re: Broadband providers

[Timothy Murphy]

On Mon 13 Aug 2007, Lisa Muir wrote:

> You've obviously never forgotten to pay a bill to them then. You
> settle the bill, they switch on your phone server immediately, and you
> have to wait another 48 hours for the broadband to come back online.
> Too bad if you're in business and you have a legitimate billing query.
>
> > In my experience, it is possible to speak to a normal human being at
> > eircom who is (a) in this continent, and
> > (b) can settle any problems with Eircom easily
> > (as eircom-eircom communication is quite good).
>
> You obviously don't have to ring them as much as I do then. Lucky you.
> I find the reality quite different, and I would strongly urge everyone
> to get their broadband from a different provider from their line
> landlord, and for extra insurance your voice carrier.

Your experience is sad, but your advice is very foolish, IMHO.
Most of the very serious problems with broadband
seem to arise from communication - or rather, lack of communication -
between ISP and landline owner, if these are different.

If the probability of communicating rationally with one telecom is epsilon,
the probability of a rational conversation involving two telecoms
is epsilon^2.


-- 
Timothy Murphy  
e-mail (<80k only): tim /at/ birdsnest.maths.tcd.ie
tel: +353-86-2336090, +353-1-2842366
s-mail: School of Mathematics, Trinity College, Dublin 2, Ireland