[ILUG] [UKUUG-Announce] Tutorial (Request Tracker) - 16th October

[Brian Foster]

 this subject, and tool (I think), seems to
  be discussed every now and then on this
   e-list, so I assume there are people who
    are interested.  please note places are
     apparently limited, hence early booking
      is essential ....

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Date: Sat, 18 Aug 2007 13:09:33 +0100
Subject: [UKUUG-Announce] UKUUG - Tutorial (Request Tracker) - 16th October
Organization: UKUUG
User-Agent: KMail/1.9.1
List-Id: "Announcements from the UKUUG. No membership needed"
	<announce.lists.ukuug.org>

UKUUG announces the first of a number events planned for the autumn....

Tutorial: Request Tracker

Tutor:  Jesse Vincent — (President, Best Practical Solutions LLC)

Tuesday 16th October 2007, London

RT is an enterprise-grade ticketing system which enables a
group of people to intelligently and efficiently manage tasks,
issues, and requests submitted by a community of users.

The RT platform has been under development since 1996, and
is used by systems administrators, customer support staffs,
IT managers, developers and marketing departments at thousands
of sites around the world.

Written in object-oriented Perl, RT is a high-level, portable,
platform independent system that eases collaboration within
organizations and makes it easy for them to take care of
their customers.

RT manages key tasks such as the identification, prioritization,
assignment, resolution and notification required by
enterprise-critical applications including project management,
help desk, NOC ticketing, CRM and software development.

This comprehensive session will cover:

RT's system architecture
A guided tour of the RT source code
Extension mechanisms you can use to customize RT
How to tie RT into your existing authentication infrastructure
Bulding your own tools that talk to the RT backend
Automating common procedures
Customizing RT's workflow to match your own
How to write custom reports based on RT's data

For more information please visit:

 http://www.ukuug.org/events/rt/

Places at this tutorial are limited and early booking is essential.
[ ... ]
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cheers!
	-blf-
-- 
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