[ILUG] IBM Laptop

[Niall Walsh]

Gareth Eason wrote:
> Justin Mason wrote:
>> Jeroen Massar writes:  
>>
>> (although they do list Dabs as a reseller for the UK. maybe they'd
>> sell you a lenovo laptop on dabs.ie too...)
> [snip]
>
>     While I'm not one to badmouth suppliers, I and a number of other 
> people I know have had such an appalling customer experience from them 
> that we will not be using them again.
>
>     Dabs appear to be fine right up until the point at which anything 
> in your order goes wrong (be it non-delivery, late delivery, faulty 
> components delivered, the wrong order delivered to you, etc.) After 
> that point, the general consensus appears to be that you should not 
> expect to see either your order, your money, or manage to speak to a 
> human on the phone for a long time.
It's odd, I had perfect experiences with a number of Irish companies 
ordering from them for years only ordering items in stock and I'm not 
sure if I ever returned anything!   Everyone else had problems though 
and I kept waiting for mine!   This was the case right up to the point 
maybe 3-4 years ago where suddenly I couldn't get any sort of phone 
number or any response to how I could now order as an Irish business 
despite a few attempts.  Needless to say I haven't ordered from them 
since though I'm currently tempted after having lost faith in their 
replacement.

I believe they are now owned by BT and they have certainly launched 
dabs.ie so things have obviously changed, but caveat emptor

Niall