[ILUG] Naive ADSL/WiFi questions (long (sorry!))?
conor.daly_ilug at cod.homelinux.org
Thu Jun 28 00:17:19 IST 2007
On Wed, Jun 27, 2007 at 11:55:42AM +0100 or so it is rumoured hereabouts,
paul at clubi.ie thought:
> On Tue, 26 Jun 2007, Conor Daly wrote:
> >My understanding of this is that RedHat's contract says "you buy
> >RHN access for all your installs". You are not buying _support_,
> >only access to updates and upgrades.
> 1. For some definition of support which includes offerings such as
> access to updates, upgrades, incident logging, telephone
> hand-holding, etc..
Updates and upgrades are part of the RedHat Network (RHN) subscription.
Incident logging and hand-holding are available as aditional support
> >You can buy support contracts for single systems in a multi-system
> Last time I checked RedHat's RHEL support offerings, this wasn't
> true. You had declare /all/ your RHEL installs to them (their wording
> is "units utilised"), within some defined margin of error.
This is the case for RedHat _subscriptions_, not for their support
offerings. If you invoke one RHN subscription, you are required to
purchase an RHN subscription per installed machine. However, you may buy
support for any number of machines you choose. If you buy support for a
single machine, you automatically get an RHN subscription and, at that
point, become liable to buy RHN subscriptions for all your other machines
but you are not required to buy support for these other machines.
> Checked again, and it seems to be section 5 of RedHat's RHEL
> subscription agreement, still downloadable at:
Yep. That's the RHN subscription agreement, not the support agreement.
Conor Daly <conor.daly at cod.homelinux.org>
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