[ILUG] OT - Measure broadband speed

[Cian Brennan]

You, and the average BB customer's idea of "knowledgable" is probably entirely
different. You have to remember that most BB providers expect their tech
support people to be incredibly ruthless in what they support (I know at least
one ISP that gives out to it's agents for helping with unsupported products),
and people are hired, with the expectation of dealing with what are generally
simple issues (my wireless doesn't work), or simple line faults, and all their
reviews/call times/etc are evaluated in this light. As such, even if they do
know what's up, they're often in a position where they should be telling you to
go away, and "I don't know" gets an awful lot of a better reaction than go
away.

On Wed, Jan 23, 2008 at 02:30:19PM +0000, FRLinux wrote:
> On Jan 23, 2008 2:26 PM, Lars Hecking <lhecking at users.sourceforge.net> wrote:
> >  tech in Holland a few days later to say they couldn't do anything about
> >  it (and he was right; it turned out a misconfiguration on my company's
> >  border routers in the US).
> 
> This is business we are talking about here. Seems far from end
> consumer support. Truth be told, Smart forums actually work really
> well, which is mostly what I use if I have a problem. But in almost 3
> years with Smart, I never got someone knowledgeable over the phone,
> ever.
> 
> Steph
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