[ILUG] open source case management and knowledgebase tool.

[Rafiq Maniar]

Hey,
I've tried quite a number of open source case management tools. They
generally
come under the heading of 'Issue Tracking' rather than 'Case Management' but
do
the same thing. Sorta. There's a lot out there, probably the closest you're
looking
for is RT3.

Having said that, I eventually went with a paid (but source available)
solution because
RT3 was just so damn unfriendly. And AFAIK, RT3 doesn't do knowledgebase
integration out
of the box.

So what I went with was Kayako eSupport, which is relatively cheap and
pretty awesome
compared to the free open source stuff. The version you're probably looking
for
is SupportSuite which integrates the knowledgebase and stuff:
http://www.kayako.com/supportsuite.php

Rafiq

On Fri, Oct 17, 2008 at 1:06 PM, Darragh Ó Héiligh <lists at digitaldarragh.com
> wrote:

> Hello all,
>
> My employer has asked me to look into a case management tool that is
> integrated with a knowledge base. they are prepared to pay for this
> tool if it suits their requirements.
>
> I am hoping to find an open source tool so changes can be made to
> ensure the tool is customized to the requirements of different
> departments.
>
> Any suggestions would be welcome
>
>
> DArragh
> www.digitaldarragh.com
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