[ILUG] open source case management and knowledgebase tool.
nquiogue at gmail.com
Fri Oct 17 14:47:10 IST 2008
RT3 has RTFM (RT FAQ Manager) which builds on top of RT. All available from
the Best Practical website.
2008/10/17 Rafiq Maniar <rafiq.maniar at gmail.com>
> I've tried quite a number of open source case management tools. They
> come under the heading of 'Issue Tracking' rather than 'Case Management'
> the same thing. Sorta. There's a lot out there, probably the closest you're
> for is RT3.
> Having said that, I eventually went with a paid (but source available)
> solution because
> RT3 was just so damn unfriendly. And AFAIK, RT3 doesn't do knowledgebase
> integration out
> of the box.
> So what I went with was Kayako eSupport, which is relatively cheap and
> pretty awesome
> compared to the free open source stuff. The version you're probably looking
> is SupportSuite which integrates the knowledgebase and stuff:
> On Fri, Oct 17, 2008 at 1:06 PM, Darragh Ó Héiligh <
> lists at digitaldarragh.com
> > wrote:
> > Hello all,
> > My employer has asked me to look into a case management tool that is
> > integrated with a knowledge base. they are prepared to pay for this
> > tool if it suits their requirements.
> > I am hoping to find an open source tool so changes can be made to
> > ensure the tool is customized to the requirements of different
> > departments.
> > Any suggestions would be welcome
> > DArragh
> > www.digitaldarragh.com
> > --
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