[ILUG] open source case management and knowledgebase tool.
mrvestek at gmail.com
Sat Oct 18 13:53:47 IST 2008
We use Cerberus ourselves in work and it's very easy to set up, can manage
customer's emails and has the capacity for a knowledgebase if needed.
You can also subscribe to tickets via RSS to help keep track of high profile
Would highly recommend it.
On Sat, Oct 18, 2008 at 1:47 PM, Barry O'Donovan <barry at opensolutions.ie>wrote:
> I've installed Cerberus Helpdesk for a number of people to good effect.
> It's a
> very nice OSS product (not FOSS but OSS) and very reasonably priced:
> - Barry
> On Friday 17 October 2008 13:06:34 Darragh Ó Héiligh wrote:
> > Hello all,
> > My employer has asked me to look into a case management tool that is
> > integrated with a knowledge base. they are prepared to pay for this
> > tool if it suits their requirements.
> > I am hoping to find an open source tool so changes can be made to
> > ensure the tool is customized to the requirements of different
> > departments.
> > Any suggestions would be welcome
> > DArragh
> > www.digitaldarragh.com
> Kind regards,
> Barry O'Donovan
> +353 86 801 7669
> Open Source Solutions Ltd
> 51 Limes Road,
> Wedgewood, Dundrum,
> Dublin 16
> 1890 929 300
> +353 1 293 2184
> Open Source Solutions Limited is a company registered in the Republic
> of Ireland (#438231). Open Source Solutions Limited trades as Open
> Solutions (registered business name #329120).
> PGP Key: http://www.opensolutions.ie/barryo-pgp.key
> Irish Linux Users' Group mailing list
> About this list : http://mail.linux.ie/mailman/listinfo/ilug
> Who we are : http://www.linux.ie/
> Where we are : http://www.linux.ie/map/
More information about the ILUG