[ILUG] Asterix box issues

[Niall O Broin]

On 12 Sep 2008, at 08:35, Walter Faleiro wrote:

> Now its even worse, the PBX box keeps on rebooting. Let me see what  
> the
> Vendor has to say about it. Anything on our end now will be treated  
> with
> disdain.

The vendor will say "You've been running unauthorised software on our  
system and hence you have damaged it" and he'd be right - to say it,  
not  necessarily technically. IMO this is exactly analogous to taking  
a soldering iron to your TV. It's your TV, you're entitled to do what  
you want to it, but you're NOT entitled to warranty support if you  
choose to do so. Perhaps you are the world's greatest soldering iron  
jockey, able to rework BGA chips in situ, but is the vendor to expend  
his resources on verifying that? Why should he? You buy an appliance,  
be it a TV, or an Aterisk based PBX, an it does what it says on the  
tin - if it doesn't, you either claim on the warranty, or decide to  
fix it yourself. But if you open the latter door, the former one is  
closed to you.


Niall