[ILUG-Social] eircom customer care, one man's skirmish

[Noel Carroll]

I can't see them being that quick doling out the HI-SPEED lines?   Anyone
know what the lag on one of those is?  Anyone installed one in a new house
lately?

Noel

> -----Original Message-----
> From: Mark O'Herlihy [mailto:mark at mrfodder.com]
> Sent: Thursday, May 17, 2001 3:52 PM
> To: social at linux.ie
> Subject: Re: [ILUG-Social] eircom customer care, one man's skirmish
> 
> 
> Caolan McNamara wrote:
> 
> > Rented new accomodation, nice agency folk asked me if I 
> wanted a phone line
> > installed, yes I said, not right now (subtext: because 
> you've just taken all my
> > ready cash in deposit and first months rent :-() but 
> certainly in a month or
> > so. I'll send in a application for you says she, fine. Get 
> from eircom "fees
> > are x, fill out this thing and give us some cash and you're 
> off", good good,
> > I'll just wait a while and I'll fill in this sucker and get 
> my phone organized.
> > Letter still sitting in drawer, never got around to it.
> > 
> > Got new letter from eircom a month later, please give us 
> 120 quid because we
> > installed your phone a month ago and thats 80, and then 
> theres line rental from
> > a month ago to now as well and so forth.
> 
> 
> Pretty much the same happened to me. I filled in a web based 
> application 
> (i.e. could be anyone) to reconnect the line in my house and two days 
> later it was connected. I only knew this because I checked. 
> Fortunatly 
> the previous owners had left the phone behind. A month+ later a bill 
> arrived. I did get an aggreement form to fill out, but I 
> never did. Just 
> as well I checked.
> 
> //\/\ark
> 
> 
> 
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